AOh! Beauty ("we", "us") respects your privacy. This policy explains what personal data we collect, why we collect it, how we keep it and your rights. We handle your data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. By using our website, contacting us through WhatsApp or Instagram, or using any of our services, you acknowledge and agree to this policy.
1. Information we collect
- Identity and contact details: name, phone number, email address, Instagram or WhatsApp account name.
- Booking and service records: appointment dates, services chosen, design records, touch-up and follow-up records.
- Health information: health conditions, allergies, medication and skin or scalp conditions relevant to the safety of your treatment, as provided by you during consultation or in the consent form.
- Photos and videos: before-and-after photos of your scalp, brows or lips, and photos you send us for consultation.
- Payment records: amount, date and method of payment. We do not store your credit or debit card numbers; card transactions are processed by our payment service providers.
- Website usage data: browser type, pages visited and time of visit, collected for statistics (see Section 7).
Providing your data is voluntary. However, if you do not provide information needed for your treatment (such as your health conditions), we may not be able to provide the service safely.
2. How we use your information
- To answer enquiries, give quotations, and arrange and confirm appointments.
- To assess whether a treatment is suitable for you and keep it safe.
- To provide our services, keep design records, and arrange touch-ups and aftercare.
- To process payments and keep accounting records.
- To improve our services and website.
- With your consent, to send you offers and promotions (see Section 5).
- To comply with legal requirements, or to handle complaints and disputes.
3. Use of photos
Treatment photos are mainly kept as treatment records so we can compare results, plan touch-ups and follow up. We will only use your photos for training, on our website, on social media or in promotion with your written consent (for example, when you sign the treatment consent form). We will do our best to cover identifiable facial features unless you agree otherwise. You may withdraw your consent at any time; we will stop using the photos in future promotion and make reasonable efforts to remove published content.
4. Disclosure of information
We do not sell or rent your personal data. We only share it when necessary with:
- Third-party service providers who support our business, such as payment processing, website hosting, cloud storage, messaging and booking tools. They may only use the data on our instructions and must keep it confidential.
- Any person where required by law or by a law enforcement authority.
- Any other person with your consent.
Some service providers (such as cloud storage and messaging platforms) may store data outside Hong Kong. We take reasonable steps to ensure the data receives comparable protection.
5. Direct marketing
We will only use your name and contact details to send you offers or promotions about scalp micropigmentation, brow tattoo, beauty services, products and courses by WhatsApp, phone, SMS or email after obtaining your consent. You may ask us to stop at any time, free of charge, by replying "STOP" or contacting us.
6. Data security and retention
We take reasonable administrative, technical and physical measures to protect your data, such as limiting access to relevant staff, password-protecting electronic files and keeping paper consent forms in a locked place. Health information and photos are only accessible to the staff responsible for your treatment.
We keep personal data only for as long as necessary for the purposes above. In general, client and treatment records are kept for up to 7 years after your last service for follow-up, enquiries, and legal and accounting requirements, and are then securely deleted or destroyed.
7. Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to count visitors and understand how the website is used. This information is generally not used to identify you. You can refuse or delete cookies in your browser settings, although some features may not work as intended. Links to WhatsApp, Instagram, Google Maps and other third-party platforms are governed by their own privacy policies.
8. Minors
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.
9. Access and correction
Under the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of the personal data we hold about you. Please make your request in writing (by email or WhatsApp). We will respond within 40 days of receiving it. We may charge a reasonable fee for handling a data access request.
10. Changes to this policy
We may update this policy from time to time. The latest version will be posted on this website with its updated date. By continuing to use our services after changes are posted, you accept the revised policy.
11. Contact us
For any questions about this policy or your personal data, please contact:
AOh! Beauty (Privacy) | Email: hi.aohbeauty@gmail.com | WhatsApp: +852 9747 5087 | Address: The Burrow, 212 Choi Hung Road, San Po Kong, Hong Kong
This policy is governed by the laws of the Hong Kong Special Administrative Region. If there is any inconsistency between the Chinese and English versions, the English version shall prevail.
